Making Your Booking
Once we have received your booking deposit, we will, subject to availability, confirm your stay by issuing a confirmation invoice by e-mail, contact us immediately if any information is incorrect or incomplete as it may not be possible to make changes later.
Number of persons: The property will only be prepared for the number of people it has been booked for. The number of persons (adults and children) must not exceed the number of sleeping places indicated on our website.
In order to confirm your holiday accommodation, a non-refundable deposit of 25% of the full payment (or full payment if booking within 56 days of departure) must be paid at the time of booking. The balance must be received by us not less than 56 days prior to departure (or at the time of booking if this date has passed). This date will be shown on the confirmation invoice. If you have not paid in full and on time we reserve the right to treat your booking as cancelled by you. In this case the Cancellation Charges set out below will be payable.
Should you need to cancel your booking after the confirmation invoice has been issued, you must advise us immediately by e-mail. The following cancellation charges will apply:
More Than 8 Weeks Notice – Deposit Only
Less Than 8 Weeks Notice – Deposit + 100% of Balance
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges under the terms of your travel insurance policy, claims for this must be made directly to your travel insurance company.
You may be asked to pay a security deposit, this is to cover the cost of any damage to the property or to any items in and/or at the property or any service charges incurred by you or any member of your party (eg telephone calls). These costs will be deducted from the security deposit at the end of your stay.
If no deductions are required your security deposit will be refunded in full to you 7 days after your departure from the property. If the security deposit is not sufficient to cover any damage caused or service charges incurred by you or any member of your party, you will be responsible for paying us any additional monies required immediately on request from us.
Changes By You
Should you need to change the dates of your booking, if the same accommodation is available, we will amend your booking, however there will be an administration charge of £25. If we cannot supply the same accommodation then the cancellation charges below will be applied.
Changes By Us
If for any reason your chosen property becomes unavailable, we will offer you an alternative if possible or a full refund prior to your stay. If the alternative costs more than the original, you will be liable to pay the extra cost.
It is strongly recommended that you take out adequate travel insurance. Please read your policy details carefully. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs.
Passports, Visas and Health Requirements
It is your responsibility to ensure that you are in possession of all necessary travel and health documents, including passports and visas (where applicable) before departure.
We will not be responsible for any events such as war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, injury, illness, death, loss, damage or expense and all similar events outside our control.
In addition, we will not be responsible should you not enjoy your stay or should you experience any problems relating to an omission on your part of providing adequate information when booking to allow us to try ensure that the selected property is entirely suitable and satisfactory. An example of this may be where a member of your party has limited mobility. Should we be informed of this fact we would be better able to advise you on the suitability of your selected holiday accommodation. However, as we cannot judge mobility via email / telephone and can only advise you, the decision as to whether a property is suitable or not rests entirely with you.
We undertake to provide you with your choice of high-quality holiday accommodation that fulfils the overall description of the property as seen on our website. Please note however that while the property description was correct at the time of publication, on occasion there may be slight variations, in particular to the list of facilities. For example a property owner may add or remove items from the property without prior notification.
The responsibility of the property lies solely with the owner. All local taxes, rental license, insurance, urbanization, community charges, utility bills and all other ongoing charges are the responsibility of the owner. Any insurance claims arising from the use of the property will be directed to the owner.
The information and prices shown on our website may change from time to time. Whilst every effort is made to ensure the accuracy of the website, regrettably errors do occasionally occur. We will take immediate steps to correct any errors should we be notified. We do rely on the owners of the properties to help with the description of the property, we take no responsibility should an owner have mis-informed us about the equipment in the property. Should this happen, as soon as we are made aware of it we shall correct our website. We also take no responsibility for any changes that owners make to their properties between the time of booking and the time of the actual holiday.
We do not receive prior warning of building work in the vicinity and cannot be held responsible for any noise disruption during your stay.
General Maintenance and Wear and Tear
Each property will be checked whilst being cleaned and prepared for your arrival. As with any property, occasionally unforeseen maintenance problems can arise both before and during your stay.
Examples of these type of issues are problems with electricity, water, boilers, lighting or anything else that comes under the heading of general maintenance, by booking a privately owned property you will enjoy all the benefits of an inhabitant, but this also means that it is possible you may experience problems within a property, just as they would.
We expect all clients to have consideration for others and behave in an appropriate manner. If you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party, or damage to the property, you will be asked to terminate the occupation of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation. We will have no responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
The responsibility of the property lies solely with the owner. All local taxes, rental license, insurance, urbanization, community charges, utility bills and all other ongoing charges are the responsibility of the owner. Any insurance claims arising from the use of the property should be directed to the owner.
With privately owned accommodation comes different tastes, requirements and levels of comfort. This is again all part of the experience. Simply not liking the particular owners taste or level of comfort is not deemed as cause for complaint.